Dispatchers taking calls and tracking loads in a trucking company office

Trucking: paperwork and invoicing

From delivered to invoiced in days, not weeks.

Trucking back office services from Apna Automation do the part of the office that waits for paper: the proof of delivery still in the cab, the bill of lading the receiver did not sign, the lumper receipt that is a photo on a driver's phone. The system matches every document to its load the moment it arrives by email or WhatsApp, chases what is missing on a schedule you set, and hands accounting a ready-to-invoice package for TransPlus, QuickBooks or your factoring company. Live in five business days from the day access is granted.

Why does the invoice wait?

Because the POD is in the cab. The load delivered on Tuesday; the driver photographed the signed POD and sent it to the dispatcher on WhatsApp, or did not; the dispatcher meant to forward it; accounting found out on the following Monday that the file was missing a BOL page; somebody called the driver, who was in Laredo. Twelve days later the invoice went out. Nothing in that chain is hard. All of it is small, constant, and done by whoever remembers.

What happens to each document?

How does it chase a POD?

On a schedule you set. The day after delivery, a WhatsApp message to the driver in your words. Two days later, a note to the dispatcher who owns the load. A week later, the owner copied. The fourth request is a phone call, by a person or by the voice agent, because by then a message is not working. Every chase is logged on the load, so when the broker asks why the invoice is late, the answer is on the card.

What does late invoicing cost a carrier?

Arithmetic, not a promise. A carrier billing $300,000 a month that invoices twelve days after delivery instead of three has nine days of revenue always waiting: $300,000 × 9 ÷ 30 is $90,000 that could have been in the bank. On a line of credit at 8 per cent that is about $7,200 a year in interest. A carrier that factors invoices to get paid faster pays a percentage of every invoice for the speed; invoicing on day three is the free version of the same thing. Discovery counts the days from delivery to invoice in your own mailbox.

What does accounting get?

A ready-to-invoice list every morning: each load with its rate confirmation, BOL, POD and receipts attached, the accessorials totalled, and anything still missing listed with the date it was last chased. The package goes into TransPlus billing, QuickBooks or Sage, or is assembled for the factoring company's submission in the order they want it. A person in accounting sends the invoice until you decide a kind of invoice can go on its own.

Which systems does it connect to?

TransPlus for the loads and billing; QuickBooks Online or Sage for accounting; Microsoft 365 or Google Workspace for the mailbox the documents arrive in; WhatsApp for the drivers' photos; SharePoint, OneDrive or Google Drive if that is where the files live. The documents stay in your own tenant; the system reads and matches them there.

What it will not do

It will not invoice a load without the POD. It will not argue a detention claim with a broker or chase a shipper's accounts payable for payment unless that job is scoped separately. It will not guess which load a photo belongs to when the evidence is thin; it asks. And it will not send a driver anything in a tone you have not approved.

Trucking companiesDispatch and quote automationInvoicing and paperwork automationAI voice agentsAll industries

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