Every rate request answered, every missed one counted.

Because a broker sends the same request to five carriers at 6:40 a.m. and books the first good reply, and your office has three dispatchers sharing one inbox with forty other emails. Two of them answer the same request, sometimes at different rates. One request gets no answer because each thought the other had it. By Friday nobody can say which was which, and the broker who got no reply does not call to complain; they stop sending.

One card per request: the broker, the lane, pickup and delivery dates, equipment, the deadline the broker gave, the draft reply, and the dispatcher's name. Cards sort by deadline. A timer shows how long each has waited. A card that passes the time you set turns a colour and nags its owner. A card that was quoted shows the rate sent and by whom, so the next time that broker asks for that lane the draft starts from it.

From your lane sheet, if you keep one, or from the last rate you sent that broker on that lane. If the lane is new, the rate is left blank and the card says so. The draft carries your usual terms, the equipment, and the dates read from the request. The system never invents a rate and never sends one on its own; a dispatcher reads it and presses send until you decide a kind of request can go automatically, with a ceiling you set.

One page. Requests received yesterday, how many were answered, the median time to reply, the list of what is still waiting with the broker's name and the dispatcher's, the duplicates caught, and the oldest open request. The same page a week later shows the trend and which brokers send the most. It is the page free discovery produces, so you have seen one before you buy.

Count it. If two dispatchers both answer five requests a day that the other already answered, at ten minutes each, that is fifty minutes a day, or about four hours a week, spent quoting loads twice. The merge removes it, and the board shows who answered what, which is what stops the argument about whose fault it was.

It will not rate a lane you have never run, book a load, assign a driver, or negotiate with a broker. It will not reply to a broker on its own until you switch that on for that kind of email. It will not read the load board itself; it reads the alerts the board emails you. And it will not replace the dispatcher's judgement about which broker pays and which does not.