Trucking companies · Status calls
Check calls and "where is my load?" answered for you
The same question, twenty times a day. Every time, someone stops, finds the truck and says the same sentence again.
"Where is my load?" comes in two ways, by phone and by email, and we answer both from the tracking you already run:
- A voice agent for calls: it finds the load, reads the truck's position and delivery window, and answers in the caller's language
- An inbox agent for emails: every status request becomes a card with a reply drafted, sent by a dispatcher or automatically once you switch it on
- Anything beyond status, a rate, a reschedule, a problem, goes to a person
Live in five business days from the day access is granted.
Two agents, one answer
Voice agent
For status calls
Picks up every status call, day and night, so the phone stops interrupting dispatch.
Answers from the tracking: which truck has the load, where it is now, when it is due.
Speaks the caller's language: English, Punjabi, Hindi or French, switching when the caller does.
- Recording and summary on the load
- Hands off anything that is not status
Inbox agent
For status emails
Turns every "please advise status" email into a card with one owner.
Drafts the reply from the same three facts, in your words.
Sends it automatically once you switch that on for status messages; until then a dispatcher sends.
- Duplicate requests merged
- Counted on the morning page
Both agents read the same three facts: which truck has the load, where it is now and when it is due. Start with one or run both; discovery counts how many of your status questions arrive by phone and how many by email.
Why the check call eats the morning
Every load generates several status questions, and each one stops a dispatcher.
| Figure | What it measures | Detail |
|---|---|---|
| About 6 | status updates a load | a dispatch-software vendor's estimate |
| 200+ a week | across a 30-truck fleet | same estimate |
| About 5 hours a day | of interruptions | if 30 loads a day bring 2 status questions each, at 5 minutes each |
The information was never secret. It was just behind a person.
Which of these happen in your office?
Tick the ones that are yours. They go with your request, so our first call starts with your problems.
Calls
Emails
The office
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Send these with a free discovery requestWhat the voice agent says
| The caller asks | The agent does | What the caller hears |
|---|---|---|
| "Where is load 4471?" | Finds the load, reads the truck's position and ETA | "Truck 12 is on the 401 near Belleville, due at the consignee by 2 p.m." |
| "Is it going to be late?" | Compares the position with the delivery window | "It is on schedule," or "It is running about an hour behind; I will have dispatch confirm." |
| "Can you take another load tomorrow?" | Hands off | "Let me get a dispatcher for that," and transfers or books a callback |
| Asks in Punjabi, Hindi or French | Switches language | The same answer in the caller's language |
| Asks something not on the file | Takes a message | "I will have a dispatcher call you back," with a card in the queue |
Every call leaves a recording and a summary on the load's card, in the same queue as the emails.
What the inbox agent does
- The email arrives. "Please advise status on load 4471" becomes a card with one owner.
- The facts are looked up. The truck on the load, its position and the delivery window.
- A reply is drafted in your words, with the position and the time it is due.
- A dispatcher sends it, or it goes on its own once you switch that on for status messages. Rate replies follow the setting you chose for rates.
- It is counted. The morning page shows how many status questions came in and how fast they were answered.
Where does the answer come from?
From the electronic logging device or tracking system already in your trucks. Canada's ELD rules came into force in June 2021, with enforcement from January 1, 2023, so most federally regulated carriers already have every truck's position. A system connected to that feed answers a status question from three facts: which truck has the load, where it is now and when it is due. Discovery confirms how your system connects; the ELD records themselves are never touched.
How it looks in the office
Status desk · sample
Calls and emails land in the same queue. Each status question shows who asked, how it came in, what they were told and when, so a dispatcher can see the whole day at a glance and step in only where a person is needed.
What it will not do
It will not promise a delivery time the tracking does not support, quote a rate, agree to a reschedule, or talk to a driver on your behalf. It will not read any mailbox or feed you did not name. And it will not replace a dispatcher: the calls and emails it handles are the ones that were interrupting the dispatcher's real work.
Questions about "where is my load?" calls and emails
- Can AI really answer a broker's status call?
- Yes, when the load, the truck's position and the delivery window are in systems it can read. It answers the fact and hands anything else to a person.
- What is the difference between the voice agent and the inbox agent?
- The voice agent answers status calls on the phone; the inbox agent answers status emails with drafted replies. Both read the same facts from your tracking.
- Do we need both?
- No. Start with whichever brings you more status questions. Discovery counts how many arrive by phone and how many by email.
- Does it work with our ELD or tracking system?
- Where your system can share truck positions, yes. Discovery confirms how it connects, and the ELD records stay where they are.
- Does it speak Punjabi?
- Yes, and Hindi, English and French, switching when the caller does. Summaries are kept in English.
- What if the truck is running late?
- The agent says so from the position and the window and promises a dispatcher's confirmation. It never invents a new time.
- Will brokers know they are talking to a system?
- Yes. It says so, and a broker who wants a person gets one.
- Can status emails go out automatically?
- Yes, once you switch that on for status messages. Rate replies have their own setting: checked by a dispatcher, or sent automatically on the lanes you choose.
- Does it replace a dispatcher?
- No. It removes the interruptions; the dispatcher still assigns loads, negotiates and solves problems.
- Can drivers call it too?
- Yes, for dispatch questions you choose to allow, in their language. Anything about pay or hours goes to a person.
- What does it cost?
- Discovery is free. The build is quoted after it, then a monthly care plan. We do not publish a rate card.
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Count your status calls, free
(647) 360-6292Tick what happens in your office, leave your details, and we call you back. Free discovery then counts a week of your status questions, by phone and by email.
Sources
Last reviewed: . Service details verified against our current offer.